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// Terms & Conditions //


1.1.DPI Medical New Zealand Limited trading as Case Media is an Incorporated New Zealand company. All Case Media website activities come under New Zealand legal jurisdiction.

1.2.CaseMedia is committed to following fair business practices. To this end we assure customers that the operation of this website follows the Model Code for Consumer Protection in Electronic Commerce published by the New Zealand Ministry of Commerce, and that we faithfully observe our obligations as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. 



2.1. Prices displayed on Case Media website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders.
Prices may be adjusted for any reason, and may vary at any time.
All prices are quoted in New Zealand Dollars and do not include GST on the website and in any other correspondence.



3.1.CaseMedia asserts the right to the copyright of all aspects of the website, except the trademarks, slogans, logos or designs of the products displayed.


4.0.Faulty or Damaged Goods

4.1.CaseMedia undertakes to repair or replace damaged or faulty goods. Goods which are received by customers in a damaged or faulty state, will be either repaired or replaced at the discretion of Case Media. If repair or replacement of such goods is not possible, a  refund will be issued for the full value of the damaged goods.


5.0.Order Cancellation

5.1.Though CaseMedia will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an absolute obligation on Case Media to supply. Case Media reserves the right to cancel any order without notice. Case Media obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

5.2In the event of any cancelled order, cheque or direct debit payments will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that credit card payment is processed for a cancelled order, refunds will be processed in accordance with the Consumer Guarantees Act 1993. 

5.3Customers who wish to cancel any order must notify Case Media by email by 10am on the next business day following the date of order. 



6.1CaseMedia will only accept returns for the following:

  • Goods damaged prior to delivery

  • Goods with manufacturing faults 

  • Goods supplied incorrectly

  • Goods that vary from their description on the website



7.1Any submission between Case Media and any customer is to be treated as a submission to Case Media. By making any submission to Case Media you are granting Case Media absolute use of the materials, ideas, suggestions, concepts or comments and transferring ownership of ideas to Case Media. Case Media is not required to name the customer, compensate the customer or reward the customer in any way, unless required by law. 



8.1CaseMedia provides this site on an as-is basis and makes no representations of any kind in regard to the operation of the website, or for information, products, materials and associated services on the website, to the extent permissible by law. 

8.2CaseMedia is not liable in any way for any alleged damages arising from the use of this site. This applies to alleged damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties. 

8.3CaseMedia makes no warranty that: the site will meet your requirements; the site will be uninterrupted, timely, secure or free of errors; the quality of products will meet or exceed your expectations or any software issues will be rectified.



9.1CaseMedia displays products in a variety of ways - however colours displayed on a screen vary and may not represent the exact same colours in reality. Case Media is not responsible or liable for any possible loss incurred through the colours of the website not matching reality.


10.0Delivery Policy 


Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your credit card details. You get to see the full charge before completing your purchase. We deliver anywhere within New Zealand and estimated delivery times are stated with the shipping option chosen by or for you. Some isolated areas may require additional delivery time, and delivery times are determined from the moment payment is received.

Deliveries are made by New Zealand Couriers, CourierPost and our own delivery staff.


11.0Modification of Terms of Use

11.1CaseMedia reserves the right to modify these terms of use at any time without notice. Case Media accepts no liability or responsibility as a result of these changes. 

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